Delivery & Returns
As we are a small business and everything we do is hand printed and made to order, please allow enough time for your item to arrive. If you are in need of an order urgently, please email us at hello@northernbrights.co.uk and we will do our very best to get it to you sooner.
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Delivery guidelines below:
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!st Class Royal Mail
Please allow 5-7 business days
£4.50
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2nd Class Royal Mail
Please allow 7-10 business days
£3.50
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**Please note during busy periods such as sale or promotions it may take a little longer than usual to dispatch your order including orders but please know we are working as best we can to try and get as many orders out as quickly as possible**
Returns & Exchanges
If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get full price items back within 28 days and sale items within 14 days from date of receipt and in perfect original saleable condition with the original tags/packaging. We will try our best to ensure your return is processed as quickly as possible but please note this may take around 5-8 working days from receipt of your parcel. Return postage is to be covered by the customer and we do recommend using a trackable returns service. Any items delivered to you with a defect/damage or missing will need to be emailed to hello@northernbrights.co.uk within 7 days of the purchase.
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How to return or exchange products:
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REFUNDS:
Please email us at: hello@northernbrights.co.uk
Listing your name, order number, the product you wish to return and the reason for that return.
We will then send you the information to post your goods back to us within 14 days including your name and order number and reason for return inside the package.
If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.
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EXCHANGES:
If you require an exchange, please email us at: hello@northernbrights.co.uk listing your name, order number, the product you wish to exchange for and the reason for the exchange.
The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.
All items returned to us are at your own cost and risk, so we recommend using a recorded postal service.
Once your return is received has been inspected, your exchange will be processed. Please allow around 8 working days from receipt of parcel to dispatch.
FAULTY ITEMS RETURNS POLICY:
Customers are entitled to a full refund for faulty goods up to 30 days after purchasing.
Any item(s) where a fault has been caused to due customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered.
As soon as you notice a fault please email us at hello@northernbrights.co.uk and include as much information as possible regarding the fault including images and your original order number.
W will then advise you quickly on the best method of resolution.
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